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Shipping Delay: Reduced Workforce Due To COVID Isolations

we're currently experiencing a delay in processing orders from our customers due to current issues of a reduced workforce arising from COVID. 


Our team members are working hard to ship all orders as fast as possible, but we're a little behind as we're operating with fewer employees as many are self isolating due contracting COVID 


This means there may be a delay in your order being dispatched and shipped for up to 7 business days from date of order placement. Our courier providers are also dealing with similar problems within their network, meaning depot processing and or delivery times might also be slightly longer than usual. This applies across our standard and express shipping options.

 

We kindly request a little more patience whilst we continue to keep up with the demand.  We will ship your order as soon as we can however please note we are shipping from oldest to newest placed and the number of orders dispatched each day will vary. This makes its impossible for us to pre-empt exactly when your order will leave

Our warehouse team are dispatching as quickly as possible if you choose not to wait then our team can facilitate a return and refund of your order.


Please note we are trying to protect the safety of our employees and customers by ensuring all sick staff remain at home until fully able to return to work.

 

You can view more about our shipping information here within our Help Centre or if you have any further concerns in regards to your order please contact us here.


thanks for your understanding.

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