In this article you can get to know us a little bit better.
We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing. We deliver the personalized service of the best local shops, but with a dynamic, interactive experience only possible on the web - specially designed to make you knowledgeable and confident about every product we sell.
You may have noticed that our prices are some of the most competitive in the industry. Why? Because as an independent Australian online retailer, we are able to go straight to the manufacturers, and bypass the agents, importers, wholesalers and distributors that are usually part of the retail process. By cutting out these expensive middlemen, we can pass the savings on to you, where they belong.
There are over 1,500 brick-and-mortar bike shops in Australia, and a handful of internet bike retailers of note. So why shop online at Bicycles Online? It’s because we provide the best of both worlds. Even though we operate online, we sacrifice none of the personalized service of a local bike shop. In fact, we offer a few services that you may consider to make life easier when purchasing your next new bike. Some of these include:
These services are supported by our great Customer Service Team (we like to call them “gearheads”). Every member of our staff has a grasp of technical detail that’s, well, awesome. And we know that the most effective way to share this knowledge is as unpretentiously as possible. We take pleasure in demystifying jargon. Call us with a technical question, and we’ll talk your ear off until we’re sure that we’re being clear and well-understood. Send us an email, and you can expect a quick reply.
Even though we strive to provide you with the sort of personalized service that’s ordinarily only found at Australia’s finest brick-and-mortar shops, we sacrifice none of the dynamic and interactive experience you get by shopping online. From our in-house photography and video reviews to our rider-written product descriptions, we fully harness the power of the web to put you in a position of knowledge and confidence about every product we sell. We understand that the more knowledgeable and confident you are, the more likely you’ll be satisfied with your buying choices.
When you order a bike from Bicycles Online, you can be assured our staff will treat your bike as their own. Our team approaches builds with care and precision following a detailed Pro Build process developed over years of refinement. We combine our years of experience with your specific needs in order to deliver a bike that will shift crisply, brake solidly, stay in adjustment, and provide years of awesome riding.
Questions? Please don’t hesitate to contact us. We hope to become your resource as you shop for a new pro-quality bike, or any of the parts, clothing, or accessories that you need.