HIDE SEARCH RESULTS

Search Results

Quick Links

Orders & Payment

Shipping & Tracking

Returns & Exchanges

Warranty Portal

Submit a Request

swipe
swipe
  • Buying Guides
  • Orders & Payment
  • Shipping & Tracking
  • Returns & Exchanges
  • Warranty Portal
  • About
  • Assembly Guides
  • Bike Care
  • Adjustments & Fit
  • Workshop Series
  • Owner Manuals
  • Archive
  • Hardtail MTB
  • Dual Suspension MTB
  • Road & Gravel
  • Path & Pavement
  • E-Bikes
  • Kids Bikes
  • Dirt Jumpers & BMX
  • No updates at this time

Buying Guides

Bicycles Online is a purely online business, we don't have a physical showroom, but operate from our head office / dispatch centre.

Read more
0%

Not sure which bike to buy? Let us help you decide.

Read more
0%

We can help you find the perfect bike size for you.

Read more
0%

Mountain bike technology has improved exponentially in recent years.

Read more
0%

Road bikes are one of the simplest forms of bikes on the market.

Read more
0%

  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

Read more
0%

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Read more
0%

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

Read more
0%

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

Read more
0%

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

Read more
0%

The material of which a frame is constructed will have a huge impact on how it rides.

Read more
0%

Orders & Payment

Bicycles Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZipMoney interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

Read more
0%

With new online and in-store electronic payment systems offering customers greater convenience and simplicity, at Bicycles Online we can now offer you even more flexibility when it comes to purchasing your new Bicycle.

Read more
0%

Unfortunately we do not allow changes to an order once it has been placed.

Read more
0%

We understand many of our customers are willing to go the extra step and customize their bikes, giving it a more personal feel.

Read more
0%

Qantas Points will be earned on the price of the goods only and not on any GST, delivery charges or taxes.

Read more
0%

Shipping & Tracking

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

Read more
0%

The estimated delivery times for bicycle is as follows.

Read more
0%

All products are in stock and ready to ship from either our Sydney or Melbourne warehouse.

Read more
0%

Here you'll find more information about the different shipping methods we offer.

Read more
0%

Unfortunately we do not allow local pick-up or return of orders from or to our warehouse.

Read more
0%

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

Read more
0%

Unfortunately we do not ship bikes, components, accessories or apparel outside the country.

Read more
0%

Returns & Exchanges

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t.

Read more
0%

Here you'll find in-depth information on our Returns Policy.

Read more
0%

Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

Read more
0%

If you notice or discover an issue, contact us within the first 14 days for a resolution.

Read more
0%

We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee.

Read more
0%

Warranty Portal

A lot of what defines the warranty of your specific purchase from Bicycles Online depends upon the product’s intended use.

Read more
0%

To submit a warranty request, simply click here and fill out the forms - the more information you provide, the better.

Read more
0%

Please contact Bicycles Online After Sales Service via our contact form for all warranty and product support requests.

Read more
0%

Please contact Bicycles Online After Sales Service via our contact form for all warranty and product support requests.

Read more
0%

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

Read more
0%

About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

Read more
0%

Just like all bike riders, we play our part for a brighter future.

Read more
0%

We pride ourselves on our ability to import products efficiently.

Read more
0%

To learn more about our Fleet Programme, please click here.

Read more
0%

Looking to hire or rent a Polygon bicycle in Sydney? Visit our bike rental shop.

Read more
0%

Bicycles Online Unit Trust, Bicycles Online Pty Ltd, Bikes Online and its affiliates ("Bicycles Online", "we", "our", "us") is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Read more
0%

General Terms and Conditions These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.

Read more
0%

Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

This article will guide you through how to install the front wheel on your new bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

Read more
0%

This article will guide you through how to install the basket on your Polygon Sierra Oosten.

Read more
0%

This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

Read more
0%

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

Read more
0%

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

Read more
0%

Bike Care

Welcome to the Bicycles Online Service Network.

Read more
0%

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

Read more
0%

A clean bike is a fast bike - we can’t stress this enough, keeping your bike clean is not only beneficial to your components lifespan and performance, it’s also good for morale.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Read more
0%

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

Read more
0%

Adjustments & Fit

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

Read more
0%

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Read more
0%

Correctly setting up the suspension is crucial for proper handling of your bike.

Read more
0%

.

Read more
0%

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

Read more
0%

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

Read more
0%

Workshop Series

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Read more
0%

Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

Read more
0%

Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

Read more
0%

Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

Read more
0%

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

Read more
0%

A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

Read more
0%

A clean bike is a fast bike.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

Owner Manuals

To see the Polygon Bikes User Manuals, click here.

Read more
0%

To see the Marin Bikes User Manuals, click here.

Read more
0%

Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Read more
0%

Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

Read more
0%

Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Read more
0%

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Read more
0%

Please click here for more information on your Sram components: Sram Service Archive .

Read more
0%

In this article you'll find all technical information, including service instructions for your bike components.

Read more
0%

Archive

To see Polygon Bike Archive, click here.

Read more
0%

To see Marin Bike Archive, click here.

Read more
0%

Please click here for the Rockshox archive.

Read more
0%

Please click here for the Fox archive: Fox Archive .

Read more
0%

Please click here for the SR Suntour archive: SR Suntour Archive .

Read more
0%

Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

Read more
0%

What size are the wheels? The Premier 4 and 5 come with 27.

Read more
0%

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

Read more
0%

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

Read more
0%

What size are the wheels? The Cleo 2 comes with 27.

Read more
0%

What size are the wheels? The El Roy comes with 29" wheels.

Read more
0%

What size are the wheels? The Pine Mountain series come with 29" wheels.

Read more
0%

What size are the wheels? The San Quentin series comes with 27.

Read more
0%

What size are the wheels? The Team series comes with 29" wheels.

Read more
0%

What size are the wheels? The Bobcat Trail series come with 27.

Read more
0%

What size are the wheels? The Bolinas Ridge series come with 27.

Read more
0%

What size are the wheels? The Wildcat Trail series come with 27.

Read more
0%

Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

Read more
0%

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What size are the wheels? The Siskiu T7 and T8 come in 27.

Read more
0%

What size are the wheels? The Vander T series across all sizes are 27.

Read more
0%

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? Across the entire Rift Zone 27.

Read more
0%

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

Read more
0%

Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

Read more
0%

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

Read more
0%

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

Read more
0%

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

Read more
0%

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

Read more
0%

Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Urbano comes with 20" wheels.

Read more
0%

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Larkspur comes with 27.

Read more
0%

E-Bikes

The bike comes with 29x2.

Read more
0%

What size are the wheels? The Gili Velo comes with 20" wheels.

Read more
0%

What size are the wheels? The Path E comes with 27.

Read more
0%

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

Read more
0%

What size are the wheels? The Sausalito comes with 650b (27.

Read more
0%

Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What size are the wheels? The Rift Zone Jr.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

No updates at this time

CLOSE ARTICLE

What qualifies for Warranty

A lot of what defines the warranty of your specific purchase from Bicycles Online depends upon the product’s intended use.

Parts, Accessories and Apparel are only to be used for their intended purpose and their wear and tear throughout their lifetime is not counted as part of the warranty. If these products are subjected to harsh or abrasive conditions or events; such as falling, crashing and over-stressing with the product being used outside of its intended design parameters, premature wear or failure can occur, the warranty is no longer applicable.

For bicycles, we separate them into classes to help define their correct purpose. No one bicycle is suited for all purposes, so that's why we have our excellent team of customer service agents to make sure the rider is on the right bicycle. Choosing the wrong type of bicycle for your use scenario can be hazardous, not just for the bicycle but also for the rider.

We have 6 classes of bicycle, each serving a different type of rider and best use scenario. If you require further details about what classes your bike fits into please contact our customer service teams.

Reasons for warranty denial for all classes of bicycle: 

  • Bicycles used in rental or commercial operations or competition.

  • Bicycles that have suffered neglect, misuse or improper handling.

  • Acts of God resulting in damage or future issues.

  • General “wear and tear” is not covered under the warranty of the bicycles. This is related to proper maintenance, as outlined in the manual. Examples of wear and tear items are grips, bar tape, saddles, tyres, inner tubes, bearings and bushings, spokes, chains, brakes, cables and gear sprockets in situations where there are no assembly or material defects.

  • Continuing to ride the bicycle with obvious issues or known issues causing further deterioration will result in warranty denial. 

  • Bicycles should be serviced and maintained by a qualified professional mechanic according to acceptable service intervals. Any improper modification or maintenance performed by a qualified professional mechanic resulting in issues will result in warranty denial.

  • Modifications to the original specifications of the bicycle will mean the bicycle’s original warranty no longer covers anything affected by those modifications. An example of this would be installing a 10mm longer than spec suspension fork or replacing a shock from air to coil.

  • Rust, paint finish and decal damage is not covered if resulting from taking part in competitions, jumping, downhill and/or training for such activities or events or as a result of exposing the bike to, or riding the bike in severe conditions or climates.


Each class below illustrates the correct use for the various classification of bicycles.


Class 1: Bicycles that are designated for children or rigid city bikes. These include 12-16” and 20” kids bikes (including entry level BMX).

  • Riding of the bicycle on regular paved roads, designated bicycle routes, and gravel roads.

  • The wheels need to remain in contact with the ground at all times.

  • Respect reasonable rider weights for children's bicycles.

  • Children's bikes are not designed for speeds above 15km/hour.

Class 2: Bicycles that are designated as Road Racing bicycles, Pavement, City bicycles w/suspension and Leisure Orientated bikes w/o suspension.

  • Riding of the bicycle on regular paved roads, designated bicycle routes, and well maintained gravel roads.

  • The wheels need to remain in contact with the ground at all times.

  • The bicycle can be ridden around at a moderate or high speed.

  • Despite some bikes having suspension features, these are not meant for jumps or off-road capability, but these are designed to add comfort.

Class 3: Bicycles that are designated as Gravel, Touring Bikes, Hybrid or Dual Sports Bikes that are equipped with some suspension, 24″ Mountain Bikes with suspension and Mountain Bikes for adult riders equipped with suspension and with open drop outs (quick release axles) in one or both ends. 

  • Riding of the bicycle on regular tarmac, bicycle designed routes, gravel road, paved, non-paved hiking trails (with several roots, rocks and small drops) where small loss of tire contact with the ground may occur.

  • Wheels have constant contact with the ground surface or remain “in-control” when riding on loose terrain.

  • Not intended for jumps, stunts or drops.

Class 4: Bicycles that are known as Cross country or trail bikes. With dual suspension travel up to 140mm and having thru axles front and rear. 

  • Riding of the bicycle is suitable for all terrain listed in Class 3 as well as rougher unpaved terrain, such as maintained XC trails.

  • Suitable for riding jumps and drops with an intended height of no more than 1m.

Class 5: Bicycles that are known as All-mountain or Enduro Dual suspension bikes designed for trail and uphill riding. With suspension travel between 140-180mm on the front and rear. Keep in mind the components on these bicycles are designed to be more rugged than those of XC or trail bikes but are not designed for downhill or freeride style riding.

  • Riding of the bicycle is suitable for all terrain listed in Class 4 as well as very rough, technical and rocky terrain.

  • Jumps and drops are intended to be less than 2m maximum height.

  • Due to being designed for more taxing terrain; regular cleaning, lubrication and regular maintenance is required.

  • It is recommended that after each riding session a thorough inspection of the bike is done.

Class 6: Bicycles that are known as Gravity with the maximum amount of travel available (150+mm), or be a stunting bike designed for competition slopestyle or BMX. These bikes are the most suited to the most challenging of terrain that are the most demanding upon a bicycle.

  • Riding of the bicycle is suitable for all terrain listed in Class 5 as well extreme jumping or “gravity” style trails. The terms of “gravity” style trails are often changing but it is understood these are the most challenging style of trails.

  • The type of terrain these bicycles are designed for can be unpredictable, dangerous and impart abnormal forces to the bicycle and the rider. So it is important to respect general reasons for denial of warranty as well as personal safety.

  • Due to the heavy intended use scenarios these types of bicycles face inspections after every ride is necessary to catch any issues at their earliest stage. Do not continue to ride if an issue is discovered, get it looked at by a qualified professional mechanic.

  • Cleaning after every riding session will make sure you get the longest life out of your bicycle and its components. This is also a good chance to find issues before they turn catastrophic.