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Shipping Policy

If you’re curious about our shipping policies, you can find all the information you need in this article.

All products are in stock and ready to ship from our Sydney warehouse (with the exception of pre-ordered bikes, which have the dispatch date illustrated).


All orders received by 5 pm AEST will usually be dispatched the following business day. On occasion and due to high demand this may increase to 3 business days (or more) after your order has been placed. Our warehouse team processes orders as fast as possible and in these times we ask for your patience.

If an order is placed on the weekend or public holiday, please note dispatch ETA times (as referenced above) will begin from the next working day. For tracked shipments once a tracking number has been sent your order will be marked as dispatched. Please allow 12 hours for the the consignment number to register in the couriers tracking system. 


Economy Shipping: Shipping is free for orders over $50 on all small parcels (parts, accessories and apparel) Australia wide using tracked services of Australia Post. Please check our Shipping Calculator on the product pages in order to get a precise delivery cost. Estimated delivery time is 4 to 9 business days.

Express Shipping: We also offer Express Shipping for an additional fee on parts, accessories and apparel orders. Estimated delivery time on Express Shipping is 1 to 4 business days.


Shipping of bikes and other bulky items starts at $19, please check our Shipping Calculator on the product pages in order to get a precise delivery cost. 

Shipping of bikes and other bulky goods are fully tracked with our tracking numbers and you will be able to follow your parcel closely.


Hold - The payment is still being processed, the address may have been entered incorrectly and many more reasons. We will be in touch if we need more information from you before shipping the order out.  

Pick - The order is ready to be shipped out to your selected address and will be handled by warehouse staff in the next 5 business days. 

Pack - The order is being prepared for shipment by the warehouse staff. 

Dispatched - The item was shipped (left our warehouse) and is now with one of our couriers. 

Serena is the author of this solution article.

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