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  • Buying Guides
  • Orders & Payment
  • Shipping & Tracking
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  • Adjustments & Fit
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  • Hardtail MTB
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Buying Guides

Bicycles Online is a purely online business, we don't have a physical showroom, but operate from our head office / dispatch centre.

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Not sure which bike to buy? Let us help you decide.

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We can help you find the perfect bike size for you.

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Mountain bike technology has improved exponentially in recent years.

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Road bikes are one of the simplest forms of bikes on the market.

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  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

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E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

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Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

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If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

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As simple as a bike can be, a lot of the terminology and names can be quite confusing.

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The material of which a frame is constructed will have a huge impact on how it rides.

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Orders & Payment

Bicycles Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZipMoney interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

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With new online and in-store electronic payment systems offering customers greater convenience and simplicity, at Bicycles Online we can now offer you even more flexibility when it comes to purchasing your new Bicycle.

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Unfortunately we do not allow changes to an order once it has been placed.

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We understand many of our customers are willing to go the extra step and customize their bikes, giving it a more personal feel.

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Qantas Points will be earned on the price of the goods only and not on any GST, delivery charges or taxes.

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Shipping & Tracking

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

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The estimated delivery times for bicycle is as follows.

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All products are in stock and ready to ship from either our Sydney or Melbourne warehouse.

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Here you'll find more information about the different shipping methods we offer.

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Unfortunately we do not allow local pick-up or return of orders from or to our warehouse.

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We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

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Unfortunately we do not ship bikes, components, accessories or apparel outside the country.

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Returns & Exchanges

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t.

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Here you'll find in-depth information on our Returns Policy.

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Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

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If you notice or discover an issue, contact us within the first 14 days for a resolution.

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We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee.

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Warranty Portal

A lot of what defines the warranty of your specific purchase from Bicycles Online depends upon the product’s intended use.

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To submit a warranty request, simply click here and fill out the forms - the more information you provide, the better.

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Please contact Bicycles Online After Sales Service via our contact form for all warranty and product support requests.

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Please contact Bicycles Online After Sales Service via our contact form for all warranty and product support requests.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

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About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

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Just like all bike riders, we play our part for a brighter future.

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We pride ourselves on our ability to import products efficiently.

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To learn more about our Fleet Programme, please click here.

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Looking to hire or rent a Polygon bicycle in Sydney? Visit our bike rental shop.

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Bicycles Online Unit Trust, Bicycles Online Pty Ltd, Bikes Online and its affiliates ("Bicycles Online", "we", "our", "us") is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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General Terms and Conditions These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.

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Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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This article will guide you through how to install the front wheel on your new bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

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This article will guide you through how to install the basket on your Polygon Sierra Oosten.

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This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

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Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

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In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

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Bike Care

Welcome to the Bicycles Online Service Network.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for warranty reasons.

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A clean bike is a fast bike - we can’t stress this enough, keeping your bike clean is not only beneficial to your components lifespan and performance, it’s also good for morale.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

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Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

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Adjustments & Fit

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

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After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

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Correctly setting up the suspension is crucial for proper handling of your bike.

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One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

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There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

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Workshop Series

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

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Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

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Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

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Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

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Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

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A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Owner Manuals

To see the Polygon Bikes User Manuals, click here.

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To see the Marin Bikes User Manuals, click here.

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Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

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Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

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Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

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Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

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Please click here for more information on your Sram components: Sram Service Archive .

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In this article you'll find all technical information, including service instructions for your bike components.

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Archive

To see Polygon Bike Archive, click here.

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To see Marin Bike Archive, click here.

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Please click here for the Rockshox archive.

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Please click here for the Fox archive: Fox Archive .

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Please click here for the SR Suntour archive: SR Suntour Archive .

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Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

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What size are the wheels? The Premier 4 and 5 come with 27.

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What size are the wheels? The Syncline 2, 3 and 5 come with 27.

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What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

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What size are the wheels? The Cleo 2 comes with 27.

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What size are the wheels? The El Roy comes with 29" wheels.

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What size are the wheels? The Pine Mountain series come with 29" wheels.

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What size are the wheels? The San Quentin series comes with 27.

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What size are the wheels? The Team series comes with 29" wheels.

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What size are the wheels? The Bobcat Trail series come with 27.

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What size are the wheels? The Bolinas Ridge series come with 27.

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What size are the wheels? The Wildcat Trail series come with 27.

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Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

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What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What size are the wheels? The Siskiu T7 and T8 come in 27.

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What size are the wheels? The Vander T series across all sizes are 27.

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What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? Across the entire Rift Zone 27.

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What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

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Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

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What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

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What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

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What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

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What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

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Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

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What size are the wheels? The Urbano comes with 20" wheels.

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What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

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What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

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What size are the wheels? The DSX series comes with 700c wheels (29 inch).

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What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

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What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

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What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

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What size are the wheels? The Larkspur comes with 27.

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E-Bikes

The bike comes with 29x2.

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What size are the wheels? The Gili Velo comes with 20" wheels.

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What size are the wheels? The Path E comes with 27.

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What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

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What size are the wheels? The Sausalito comes with 650b (27.

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Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What size are the wheels? The Rift Zone Jr.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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Periodical Maintenance

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car. With increasing amounts of riding time there are adjustments, wearable parts inspections and safety checks that become necessary.

We have gone through a few important characteristics of your bike in this article, to provide a guiding hand when it comes to maintaining your pride and joy.



WEAR AND TEAR

Like any other vehicle, there is a long list of wearable components on every bike that will require periodical inspection and eventually will need replacement. See below a comprehensive list of those components:

  1. Chain or carbon drive belt

  2. Cassette, freewheel or rear cogs

  3. Chainrings or chainwheels

  4. Brake pads and rotors

  5. Tyres and tubes

  6. Handlebar grips, bar tape and STI shifter hoods

  7. Gear and brake cables and housing

  8. Hydraulic brake fluid and hoses

  9. Bearings and bushings (BB, headset, hubs, pedals and frame linkage)

  10. Rims (in case your bike is equipped with rim brakes)

  11. Suspension and dropper post seals and fluids

  12. Carbon fibre components

  13. Wires and electric connectors

To increase the longevity of these components it is important to keep your bike clean and well lubricated at all times. We recommend rinsing your bike down after every muddy or wet ride and lubricate the chain every other week or so.

Maintaining your bike clean and lubricated is not all you have to worry about. It is critical to get your bike inspected and serviced by a professional mechanic periodically. 

As many of these components will wear at a similar rate, the higher the frequency you give your bike a service, the easier it’ll be to identify potential issues on several different parts, consequently saving you money in the long run.

If you ride your bike every day we recommend taking it for a service quarterly. If you ride every weekend, twice a year would be a good service frequency.

In case you are riding a mountain bike, please refer to your suspension manufacturer servicing chart to have a better understanding of the frequency it should be serviced. It is important to say that warranty may be voided in case the service intervals performed on your suspension components do not follow the manufacturer’s recommendations.



FINE ADJUSTMENTS

Apart from wear and tear, other factors may contribute to your bike requiring special attention. Under normal riding conditions, it is not uncommon for a bike to lose fine adjustments when it comes to gear indexing, brake performance and handling.

For the mechanically minded, we have put together quick how to guides on how to adjust your gears and your rim brakes or disc brakes.

Due to the vibrations that occur when you’re out riding, many of the fasteners on your bike should be periodically checked to ensure proper torque settings. The main areas you want to check are your cockpit (handlebar, controls and stem), wheel axles, nuts or skewers, seat post clamp, cranks and pedals. 

Not to mention cases where you have a crash or a strong impact. That can also throw the gears out - you can always rely on your local bike mechanic for fixing that. Please see our National Service Network, where you will be able to find bike shops near you and also mobile bike mechanics that can come to your home or workplace and service your bike on the spot.



Like any other vehicle, please make sure to give all the TLC your bike deserves. This will guarantee your safety and also improve the quality of your rides. Hope this helps you to keep in mind the lifetime of your components and the special care your bike will benefit from.

If you have any questions about bike maintenance or service intervals, feel free to reach out to us on our contact form and happy riding!

 


Disclaimer of Liability:

Bicycles Online endeavours to ensure the quality of information contained in this Help Centre is accurate however does not guarantee. Inadequate professional knowledge can lead to serious accidents to self and product, Bicycles Online are not liable for any damage or injury resulting from these attempts. This applies particularly to damage resulting from incorrect repairs, adjustments or services. If in any doubt you should send your bike to a professional store, mechanic or qualified specialist. Bicycles Online gives no guarantee or accepts liability for any of the information contained in this Help Centre.