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When will I get my refund?

Refunds will be available once one of our mechanics has thoroughly inspected the bike that was returned to our warehouse. Please be aware this process can take up to 5 business days once the bike is received in our Sydney warehouse.

Refunds will be issued immediately after the bike has received the approval from our mechanics. Failing the inspection, customers will be contacted about the break of policy and fees. 

The refund for the bike does not include any shipping costs incurred during your original transaction. Return shipping within our 14-day policy is free of charge. Bear in mind that some banks can take up to 10 business days to finalise the translation after we issue the refund.

Serena is the author of this solution article.

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