Refunds - Any item that is to returned to Bicycles Online will only be accepted after approval has been granted by us and an RMA (Return Merchandise Authority) number has been generated.
Bicycles Online reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.
Once an RMA has been received and approved for return, your refund or credit can be processed. You will receive an email notification when this stage of the RMA has been completed.
Refunds are returned back onto the credit card that purchased the item. We allow 3-10 business days for the money to show up in your around.
Credits - Credits can be used by logging into your Bicycles Online account online and applying it at checkout.