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Refunds And Credits

Refunds - Any item that is to be returned to Bicycles Online will only be accepted after approval has been granted by us and an RMA (Return Merchandise Authority) number has been generated.

Bicycles Online reserves the right to refuse any returned item without notice if we deem the return to not meet guidelines set upon creation of an RMA.

Once an RMA has been received and approved for return, your refund or credit can be processed. You will receive an email notification when this stage of the RMA has been completed.

Please allow 3-10 business days for the money to appear in your account.

Credits can be used by logging into your Bicycles Online account and applying it at checkout.

How will I be refunded?

- refunds will only be issued via the original payment method made. Please refer to these links for how refunds are issued through  PayPal, Afterpay and Zip pay.

- In the event that the original payment credit card has expired since time of purchase but the account remains active, funds will be transferred onto the updated credit card as your bank will process the transfer by identifying and matching your account number

- In the event that your credit card and account are closed please assist us in arranging an alternate method.

Serena is the author of this solution article.

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