Shipping FAQ

Shipping

• Estimated Transit Times
• Redelivery Fee
• What Does The Status Of My Order Mean?
• Remote Postcode Cost (Bikes)
• How Do I Track My Order?

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Returns & Exchanges

14 Day Bike Return Policy

• I Wish To Return A Bike Outside The Free 14 Day Bike Return Offer
• How To Pack A Bicycle And Box It For Transport And Travel
• How Long Does It Take To Process A Return?
• 14 Day Bike Return Policy

Parts & Accessories Return

• I Need To Return An Item For A Refund/Exchange
• I Have Received An Incorrect/Broken Item
• Refunds And Credits
• How Long Does It Take To Process A Return?

FAQ

• What if I want to keep my bike?
• What if I received a damaged bike in transit?
• Do I get a refund for the initial shipping cost?
• What about my accessories?
• How is the bike being picked up from my address?

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General FAQ

General FAQ

• Can I Collect My Bike At Your Warehouse?
• Where Can I Take My Bike For A Service? I Live Outside Of NSW
• Can I Change My Order Once Placed?
• Do You Do Commercial Sales?
• How Do I Contact You?

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Warranty Policy

Bicycles

• Bicycle Warranty

Parts & Accessories

• Parts & Accessories Warranty

Payments

Finance

• Finance - ZipMoney
• Afterpay

Payment FAQ

• What Methods Of Payment Does Bicycles Online Accept?
• Can I Split Payments
• Can I Lay-By A Bike?

Bike Assembly

Kids Bikes

• Bike Assembly - Kids - Relic 20
• Bike Assembly - Kids - Relic 24, Relic 24 EVO
• Bike Assembly - Kids - Premier 20 & 24

Mountain Bikes

• Dropper Post Installation
• Bike Assembly - MTB - Collosus N6, N9, T8, DH8, DH9
• Bike Assembly - MTB - Premier 3,4 - Xtrada 3,5,6 - Siskiu 6,7 - Siskiu D5,D6,D7 - BOA Trail 29er
• GMBM - How To Set Up Your First Full Suspension Mountain Bike In Just 30 Minutes | Bike Set Up Basics
• Bike Assembly - MTB - Siskiu 29er 7, 9 - Siskiu D8 - Trid, Trid ZZ

Road Bikes

• Bike Assembly - Road - Helios C4 Disc, Bend RV
• Bike Assembly - Road - Helios C6 Disc, C8 Disc, Bend Fx4, CT5
• Bike Assembly - Road - Strattos S2, S3, S4, S5 - Helios F3, F5, C6 - BOA Road Bike

BMX

• Bike Assembly - Rudge BMX

Urban

• Bike Assembly - Urban - Path 1
• Bike Assembly - Urban - Path 2, 3, I8 - Heist 2, 5 - Tandem
• Bike Assembly - Urban - Sierra Deluxe Sport
• Bike Assembly - Urban - Sierra Oosten, Sierra AX 24
• Sierra Oosten Front Fender Installation

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How your bike arrives

• How to unpack your New Bike
• Tools Included

Mechanical Issues

Gear Related Issues

• The 10 Second Way To Tune Your Gears, No Tools Needed!
• Cassette Freehub Vs Screw On Freewheel Hub.
• Chain Suck Sucks!
• How To Adjust The Rear Derailleur On Your Bicycle
• How To Change A Rear Derailleur Hanger

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Internal Hub & Belt Drive

• Belt Drive - Gear & Belt Adjustment
• How To Remove A Rear Wheel With Shimano Nexus Hub
• How To Set Shimano Nexus Internal Hub 8 Speed Gear System

Other Issues

• How High Should My Bike Seat Be?
• How To Remove Disc Brake Noise
• How To Setup Your Mountain Bike Suspension
• Tech Video - Naild Thru Axle Installation - Bend RV And Helios C4.0 Disc
• Weary Riders Wear Drivetrains

COVID-19 Update

COVID-19 Updates

• COVID-19 Response
• Updated Returns
• Courier Shipping Delays
• Warehouse Shipping

2021 Polygon Siskiu D5

2021 Polygon Siskiu D5

• Can I use this bike on Downhill tracks?
• Does this bike come with a shock pump in the box?
• Does this bike have thru axles?
• Does this bike include pedals?
• How heavy is this bike?

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2021 Polygon Siskiu D7

2021 Polygon Siskiu D7 FAQ

• Can you ride a trail with big jumps and not wreck the bike?
• Does this bike come in other colours?
• Does this bike include a dropper?
• How wide are the bars?
• I am going to change my bars and I was wondering if I should get 31.8 or 35mm bars?

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