Shipping

• Estimated Transit Times
• Redelivery Fee
• What Does The Status Of My Order Mean?
• Remote Postcode Cost (Bikes)
• How Do I Track My Order?

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How your bike arrives

• How to unpack your New Bike
• Tools Included

Tips when your bike arrives

• 10 New Bike Day Tips Before Hitting the Trail

Kids Bikes

• Bike Assembly - Kids - Relic 20
• Bike Assembly - Kids - Relic 24, Relic 24 EVO
• Bike Assembly - Kids - Premier 20 & 24

Mountain Bikes

• Dropper Post Installation
• Bike Assembly - MTB - Collosus N6, N9, T8, DH8, DH9
• Bike Assembly - MTB - Premier 3,4 - Xtrada 3,5,6 - Siskiu 6,7 - Siskiu D5,D6,D7 - BOA Trail 29er
• GMBM - How To Set Up Your First Full Suspension Mountain Bike In Just 30 Minutes | Bike Set Up Basics
• Bike Assembly - MTB - Siskiu 29er 7, 9 - Siskiu D8 - Trid, Trid ZZ

Road Bikes

• Bike Assembly - Road - Helios C4 Disc, Bend RV
• Bike Assembly - Road - Helios C6 Disc, C8 Disc, Bend Fx4, CT5
• Bike Assembly - Road - Strattos S2, S3, S4, S5 - Helios F3, F5, C6 - BOA Road Bike

BMX

• Bike Assembly - Rudge BMX

Urban

• Bike Assembly - Urban - Path 1
• Bike Assembly - Urban - Path 2, 3, I8 - Heist 2, 5 - Tandem
• Bike Assembly - Urban - Sierra Deluxe Sport
• Bike Assembly - Urban - Sierra Oosten, Sierra AX 24
• Sierra Oosten Front Fender Installation

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General FAQ

• Can I Collect My Bike At Your Warehouse?
• Where Can I Take My Bike For A Service? I Live Outside Of NSW
• Can I Change My Order Once Placed?
• Do You Do Commercial Sales?
• How Do I Contact You?

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Returns Policy

• I wish to return a bike outside the free 14 day test ride offer
• I have received an incorrect/broken item
• I need to return an item for a refund/exchange
• Post Sale Guarantee

Payment Methods

• Finance - zipMoney
• What methods of payment does Bicycles Online accept?
• Afterpay
• RIDE NOW & PAY LATER

Mechanical Issues

• Weary Riders Wear Drivetrains
• Cassette Freehub vs Screw on Freewheel Hub.
• Chain Suck Sucks!
• Keep your derailleur out of your spokes!
• How to Remove a Rear Wheel with Shimano Nexus Hub

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Gear Related Issues

• The 10 Second Way To Tune Your Gears, No Tools Needed!
• Cassette Freehub Vs Screw On Freewheel Hub.
• Chain Suck Sucks!
• How To Adjust The Rear Derailleur On Your Bicycle
• How To Change A Rear Derailleur Hanger

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Bike Assembly

• Bike Assembly - MTB - Premier 3,4 - Xtrada 3,5,6 - Siskiu 6,7 - Siskiu D5,D6,D7 - BOA Trail 29er
• Bike Assembly - MTB - Siskiu 29er 7, 9 - Siskiu D8 - Trid, Trid ZZ
• Bike Assembly - MTB - Collosus N6, N9, T8, DH8, DH9
• Bike Assembly - Road - Strattos S2, S3, S4, S5 - Helios F3, F5, C6 - BOA Road Bike
• Bike Assembly - Road - Helios C6 disc, C8 disc, Bend Fx4, CT5

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Internal Hub & Belt Drive

• Belt Drive - Gear & Belt Adjustment
• How To Remove A Rear Wheel With Shimano Nexus Hub
• How To Set Shimano Nexus Internal Hub 8 Speed Gear System

Other Issues

• How High Should My Bike Seat Be?
• How To Remove Disc Brake Noise
• How To Setup Your Mountain Bike Suspension
• Tech Video - Naild Thru Axle Installation - Bend RV And Helios C4.0 Disc
• Weary Riders Wear Drivetrains

Bicycles

• Bicycle Warranty

Parts & Accessories

• Parts & Accessories Warranty

Finance

• Finance - ZipMoney
• Afterpay

Payment FAQ

• What Methods Of Payment Does Bicycles Online Accept?
• Can I Split Payments
• Can I Lay-By A Bike?

14 Day Bike Return Policy

• I Wish To Return A Bike Outside The Free 14 Day Bike Return Offer
• How To Pack A Bicycle And Box It For Transport And Travel
• How Long Does It Take To Process A Return?
• 14 Day Bike Return Policy

Parts & Accessories Return

• I Need To Return An Item For A Refund/Exchange
• I Have Received An Incorrect/Broken Item
• Refunds And Credits
• How Long Does It Take To Process A Return?

FAQ

• What if I want to keep my bike?
• What if I received a damaged bike in transit?
• Do I get a refund for the initial shipping cost?
• What about my accessories?
• How is the bike being picked up from my address?

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COVID-19 Updates

• COVID-19 Response
• Updated Returns
• Courier Shipping Delays
• Warehouse Shipping

2022 Mt Bromo N

• The bike comes with 29x2.6” tires front and rear. Can I fit 27.5+ wheels to convert it to a ‘mullet’ or full plus tire set up?
• Can I use a different rear shock?
• Can I change the fork?
• Can Mt Bromo N fit a chainguide?
• What size rotors can I use?

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Gili Velo FAQ

• Does this bike include pedals?

Relic 20" FAQ

• Does the bike come with a kickstand?
• Are pedals included?

Relic 24" FAQ

• Do you sell 26" wheels to upgrade to?
• Does the bike come with a kickstand?
• Are pedals included?
• Does the Relic 24" and 26" use the same frame?
• Does the bike only come in one color?

Relic 26 FAQ

• Are there other colors?
• Does the have a kickstand?

Relic 24 Evo FAQ

• Is Polygon relic 27.5 Evo for a girl or boy?
• Difference between the relic 24 and relic 24 EVO

Relic 27.5 Evo FAQ

• What size is the frame?
• Are the tires tubeless ready?
• Does this bike come in other colours?
• Are pedals included?

Sierra Oosten FAQ

• Does the bike come with a kickstand?
• Can the seat and bar be lowered?
• Can a baby seat be added
• Are pedals included?
• Am I going to be able to put my feet flat in the ground?

Town 3 Beach Cruiser Bike FAQ

• What size are the wheels?

Urbano 3 FAQ

• Does the bike come with a rear rack?
• Where are the magnets to hold the bike together?

Urbano 5 FAQ

• What are the dimensions when folded?
• Does the bike come with a storage bag?
• Where are the magnets that hold the bike together?

Path 2 FAQ

• What rack can be attached?

Path 3 FAQ

• Can a pannier rack be added?

Heist X2 FAQ

• Does the fork have a lockout?
• Does this bike come in other colors?
• Can you add a rear rack?
• Can I add a baby seat?
• Does the bike have a kickstand?

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Heist X5 FAQ

• What vales are on the tubes?
• Does the bike come with a kickstand?

Heist X7 FAQ

• What brakes are on the bike?
• Does this bike include a kickstand?

Impression AX FAQ

• Can the handlebars be raised for the captain?
• What is the wheel tip to tip length of this tandem bike fully assemble?
• Is the rear wheel quick release?
• What are the size of the disk rotors?

Siskiu D5 FAQ

• Can I use this bike on Downhill tracks?
• Does this bike come with a shock pump in the box?
• Does this bike have thru axles?
• Does this bike include pedals?
• How heavy is this bike?

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Siskiu D6 FAQ

• Can this bike be used for technical riding with a mixture of jumps?
• Are there any recommended weight limits on the Siskiu range? Being someone who is on the heavier side of the healthy weight range (100kg), the last thing that I want is a bike that wont be capable of carrying me.
• Does it come in other colours?
• Does the bike come with pedals?

Siskiu D7 FAQ

• Can you ride a trail with big jumps and not wreck the bike?
• Does this bike come in other colours?
• Does this bike include a dropper?
• Geometry for the D7
• How wide are the bars?

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Siskiu T7 FAQ

• Is the bike available in another colour?
• Does the bike include pedals?
• What water bottle fits on the bike?
• Does the bike include a shock pump?
• Does the suspension lockout?

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Siskiu T8 FAQ

• What hanger fits this bike?
• Does it come with pedals?
• Can I fit a drink bottle cage?
• What width is the inner rim?

Siskiu N7 FAQ

• Can a water bottle be attached?
• Does the bike include pedals?
• Are the tyres tubeless ready?

Siskiu N9 FAQ

• Wondering if 29er wheels affect the size of the bike? I normally ride 27.5 and was going to get that wheel size but was told it feels smaller with the wheel size compared to 29er. Would I be better off getting the 29er or 27.5"
• Can you fit a water bottle?
• where is the bike manufactured?
• Are pedals included?
• Does the bike come with a shock pump?

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Strattos S2 FAQ

• How much does the bike weigh?

Strattos S5 FAQ

• Can the rear cassette be changed to a 11-32 or 11-34 without changing any other components?sure the current gearing will be low enough?
• Does it come in other colours?

Strattos S7 FAQ

• How much does the bike weigh?

Strattos S5 Disc FAQ

• Can the rear cassette be changed to a 11-32 or 11-34 without changing any other components?
• What size are the rotors?
• Does this bike include pedals?

Strattos S7 Disc FAQ

• Are pedals included?

Strattos S8 Disc FAQ

• Are there any other colours?

Bend R2 FAQ

• Will the bike be available for people taller than 185cm
• Can the bike be shipped with slimmer tires?
• Is this bike available in other colors?
• Will this bike accommodate 700c tire setup vs 650b?

Bend R5 FAQ

• Where is the Tranz X dropper lever?
• Can the bike come with 700c instead of 650B
• Is the Bend R5 tubeless ready?

Cascade 2 FAQ

• What is the main different between 2 and 3?
• Can I ride this bike to work?
• Does this bike come with pedals?
• Can women ride this bike?
• Does this bike come with a hanger?

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Cascade 3 FAQ

• Does the bike come with a quick release?
• Is this bike tubeless ready?
• I plan on buying a medium size. Does it come with 29 or 27.5" wheels?
• Can I change the gearing?
• How wide are the bars?

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Cascade 4 FAQ

• Does the bike come with a kickstand?
• Are the rims tubeless?
• Can the handlebar be raised?
• Can I upgrade the forks?
• Does it come in other colors?

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Cleo 2 FAQ

• Can I fit road tyres on this bike?

Premier 4 FAQ

• Can this bike be used for a female?
• Does this bike include a kickstand?
• Will this work with a dropper?
• Does this fork accept a straight or tapered steerer?
• What colors are there?

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Premier 5 FAQ

• Does it come in other colors?
• Can I add a dropper?
• What is the frame size (not S, M, L) - but inches?
• Do the premier 4 and 5 have replaceable derailleur hangers?

Xtrada 5 2x10 FAQ

• Does it come with a kickstand?
• Does this bike come with a 1 x drivetrain?
• Can I add a rear rack?
• Are there other colors?
• What hanger does this bike use?

Xtrada 6 2x11 FAQ

• Does it come with a kickstand?
• Are the forks coil or air?

Xtrada 6 1x11 FAQ

• Does it have clutch rear derailleur?
• Is the headtube tapered?
• Could I use this bike on rough terrain?
• Does the bike come with pedals?
• Can I add a rear rack?

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Xtrada 7 1x12 FAQ

• Any suggestions of dropper for Xtrada 7 29er?
• Does the bike come with a spare hanger?
• Does the fork have a lockout?

Xtrada 7 1x12 LTD FAQ

• Difference between the the xtrada 7 normal version and the LTD?

Syncline C2 FAQ

• How much does the bike weigh?
• What is the Chainring?
• Does the bike come with pedals?

Syncline C5 FAQ

• How many millilitres over travel can you upgrade this bike to?
• How many teeth on the large rear cog?
• Are the Syncline C5's rims and tyres tubeless ready?
• Is it possible to attach a rear pannier rack to the frame?

Syncline C3 FAQ

• What is the main different between the other Syncline models?

Trid ZZ FAQ

• What size frame is this slopestyle bike?
• Are pedals included?
• Can the bike hold a water bottle?

Trid FAQ

• Would like to know the hub engagement?
• what is the seat tube diameter?

Trid J5 FAQ

• What size are the wheels?

Larkspur CS1 FAQ

• What is the Bottom Bracket?
• Is there a weight limit?

Larkspur CS2 FAQ

• Does the bike come with a dropper?

Muirwoods FAQ

• What's the internal rim width?
• What valves are on this bike?
• Are the wheels quick release?
• Does it have rack mounts on the front fork?
• Can you set up as tubeless?

Muirwoods RC FAQ

• Does this bike come with a kickstand?
• Does the bike include a rear rack?

Presidio 1 FAQ

• What brakes come on the bike?

Presidio 2 FAQ

• Can I add a rear rack?

Presidio 3 FAQ

• Can rear rack be fitted?
• Does this bike use quick release?
• Are the eyelets on the fork on the inside and outside?
• Does this bike have fittings for a standard disc-brake mounted rear pannier rack?

Stinson 1 FAQ

• Can I add a baby seat?

Stinson 2 FAQ

• What is the difference between this and Stinson ST?

Stinson 1 ST FAQ

• Can I add a waterbottle?

Stinson 2 ST FAQ

• Can I add a basket?

Kentfield CS1 FAQ

• What is the difference between Kentfield CS1 and Kentfield CS1 ST

Kentfield CS2 FAQ

• What is the difference between Kentfield CS2 and Kentfield CS2 ST?

Kentfield CS1 ST FAQ

• Does it come in other colours?

Kentfield CS2 ST FAQ

• Does the bike include a kickstand?

San Anselmo DS1 FAQ

• How wide are the handlebars?

San Anselmo DS2 FAQ

• How many gears does the bike have?

Fairfax 1 FAQ

• Can I add a rear rack?

Fairfax 2 FAQ

• Does this come with pedals?

Fairfax 3 FAQ

• What size are the rotors?

Terra Linda 1 FAQ

• Can a rear rack be added?
• What is weight of bike?

Terra Linda 2 FAQ

• How does this bike differ the to Fairfax models?

Terra Linda 3 FAQ

• Are the forks alloy or carbon?

Rift Zone 29 1 FAQ

• Does the bike come with fluid in the brakes?
• If I order the bike, then my understanding is I’ll have to add pedals to my order also?
• Is this good bike for jumping dirt jumps?

Rift Zone 29 2 FAQ

• What is the Head Tube angle?
• Which Marin is best suited as dual suspension xc?
• How much does the bike weigh?

Rift Zone 29 3 FAQ

• What hanger suits the Rift Zone bikes?

Rift Zone 1 - 27.5 FAQ

• Does this bike come with a dropper post?

Rift Zone 29 Carbon 1 FAQ

• What material is the frame?

Alpine Trail XR FAQ

• Can I fit air or coil shock?

Alpine Trail Carbon 1 FAQ

• How much does this bike weigh?

Alpine Trail Carbon 2 FAQ

• What size are the rotors?

Bolinas Ridge 1 FAQ

• What are the widest tyres I can fit?

Bolinas Ridge 2 FAQ

• Are there other colour options?

Bobcat Trail 4 FAQ

• What is the max tire width?
• Is this bike tubeless ready?

Bobcat Trail 5 FAQ

• Can I change the tyres?
• Can I fit 2.5 inch tyres?

San Quentin 1 FAQ

• Does the bike come with a dropper?
• Can you add an internally routed dropper
• Are the tyres tubeless ready?
• Is the fork Spring or Air?
• Does the bike come with a thru axle?

San Quentin 2 FAQ

• Does this bike come with pedals?
• Is the fork air and what adjustments can be made?
• Can we change the tyres to tubeless?

San Quentin 3 FAQ

• Does the bike come in other colours?

Nicasio - Steel FAQ

• Can this come with Hydraulic instead of Mechanical brakes?
• What is the length of the crank arms?

Nicasio 2 FAQ

• Can I change the tyres to 650B x 47mm?
• How much does the bike weigh?

Nicasio Plus 650b FAQ

• Can a rear rack be added?

Four Corners FAQ

• Is the Sora RD short cage SS or medium cage GS?
• What's the minimal tire width I can set on stock rims?
• Are the valves presta or Schrader?
• Are the rims tubeless ready? Are the WTB tubeless ready as well?

Gestalt FAQ

• What brakes are on this bike?

Gestalt 2 FAQ

• What is the maximum size tyre I can fit?

Lombard 2 FAQ

• Can I add a pannier rack?

Headland 1 FAQ

• Does the bike come in other colours?

Alcatraz Dirt Jumper FAQ

• Is there only one size?
• How can I order it with a front wheel with no brakes or rotor?
• How heavy to the bike?
• What is the width of the inner rim?
• Does it come with pedals?

Hidden Canyon 20 FAQ

• What's the widest tyre that would fit on this bike?
• What if the bike is the wrong size?

San Quentin 24 FAQ

• Do you sell dropper seatpost that would fit?

Rift Zone Jr FAQ

• What is the diameter of the seatpost? I'd like to add a dropper
• How heavy is the bike?
• Can this 24" be upsized to 26" rims at a later date?
• What is the diameter of the seat post? (I'd like to add a dropper)
• Is the bike available in another colour?

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Qantas FAQ

• Earn 1 point per $1
• How can I earn points with Qantas Shopping Online Mall?
• What will I earn points on with Qantas Shopping Online Mall?
• How many times can I use each offer with Qantas Shopping Online Mall?
• Do I need to visit Qantas Shopping to earn points with Online Mall?

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